Check a support ticket

Choose Check ticket status in Administration Hub and enter the exact TR- reference created with your request. The status page shows whether the request is Open, Under review, Waiting for requester, Resolved, or Closed, plus its topic and update time.

The public lookup intentionally does not display your original description, email, private staff notes, or message history. Keep the code private. If you lose it, create a new ticket and explain that the original reference was lost.