Create a support ticket

Open Administration Hub and choose Create a support ticket. The form is available to guests, buyers, sellers, subscribers, and others. Choose your role and topic, enter a working email, explain the issue, and optionally include a storefront reference. Do not include a password or full payment details.

After submission, save the high-entropy reference beginning TR-. Sellers use this same ticket system for seller-to-admin support; there is no separate seller admin inbox. Use TRADES instead when your question is for the buyer or seller involved in an item.